Gamers Republic — Support & Refund Policy

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Gamers Republic is a community-driven PvE gaming server operated with the aim of providing players with a fair, enjoyable and sustainable gaming environment.

With the retirement of VIP packages and pay-to-win features, Gamers Republic no longer sells gameplay advantages, VIP packages, weapons, vehicles, signals or other items intended to provide a competitive advantage.

Players may still voluntarily contribute towards the ongoing costs of operating and maintaining the server.

1. Voluntary Support

Any payment described as a donation, contribution or server support payment is made voluntarily to assist with the costs associated with running Gamers Republic, including server hosting, development, maintenance, software, plugins and community services.

A contribution does not guarantee that the server will remain online for any particular period of time, nor does it guarantee uninterrupted access or any particular future feature.

Gamers Republic may change, remove, replace or discontinue server features, plugins, events and systems when necessary.

2. No Pay-to-Win Benefits

Gamers Republic does not sell gameplay advantages.

Supporters will not receive items, weapons, resources, currencies, VIP kits, Bradley or helicopter signals, exclusive gameplay abilities or other benefits that provide an advantage over players who do not contribute.

Where supporter recognition is offered, such as a supporter title or role in-game or on Discord, this is provided solely as recognition of the player's support and is not a gameplay advantage.

3. Refunds

Because contributions are intended to support the ongoing operation of the server, refunds are generally not provided once a voluntary contribution has been completed.

However, Gamers Republic will consider refund requests in circumstances where:

• the payment was made accidentally or duplicated;

• the wrong amount was charged due to a technical or payment-processing error;

• the payment was not authorised by the person who made it;

• Gamers Republic is unable to provide the specific paid service or item that was expressly purchased, where applicable; or

• a refund is required by applicable consumer-protection law or the rules of the payment provider.

Refund requests should be submitted as soon as reasonably possible and should include:

• the player's Steam/Platform ID;

• in-game name;

• date of payment;

• amount paid;

• payment reference or transaction ID; and

• a description of the reason for the refund request.

Gamers Republic may request reasonable proof of the transaction before processing a refund.

4. Server Closure or Major Changes

Gamers Republic is a community server and may be changed, suspended or permanently closed at the discretion of the server owner.

A server closure or change to server features does not automatically create an entitlement to a refund of voluntary contributions that have already been made.

Any outstanding paid service that was expressly purchased and has not been delivered will be considered separately and may be refunded where appropriate.

5. Chargebacks and Payment Disputes

Players are encouraged to contact Gamers Republic first so that payment issues can be investigated and resolved where possible.

A payment dispute or chargeback should not be used simply because a player changes their mind after making a voluntary contribution.

Nothing in this policy prevents a player from exercising any rights available to them under applicable law or the rules of their payment provider.

6. Fraudulent or Unauthorised Payments

Where a payment is reported as unauthorised, Gamers Republic may temporarily suspend any supporter recognition associated with that payment while the transaction is investigated.

If a payment is confirmed to have been fraudulent, reversed or charged back, any associated supporter recognition may be removed.

7. Existing VIP Packages

All existing VIP packages are being retired.

Players who already hold an active VIP package will retain the benefits of that package until the expiry date previously associated with the package, unless otherwise communicated.

Once an existing VIP package expires, it will not be renewed or replaced.

No new VIP packages will be sold.

8. Final Policy

Gamers Republic intends to operate as a fair, community-focused PvE server rather than a pay-to-win server.

The purpose of voluntary contributions is to help keep the community running — not to purchase an advantage within the game.

This policy does not remove or limit any rights that a consumer may have under applicable South African law.

Gamers Republic reserves the right to update this policy when necessary. Any material changes will be communicated to the community.

Thank you to everyone who chooses to support Gamers Republic and help keep the server running.